At TradeOrbit, customer satisfaction is our top priority. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns and Refund Eligibility

Customers may request a return or refund within 30 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all accessories, manuals, and included materials.

Products that have been used, damaged, altered, or returned without their original packaging may not qualify for a refund.

Non-Refundable Items

Certain items may not be eligible for returns or refunds due to health, safety, or hygiene reasons, including personal care products, customized items, clearance items, gift cards, and any products specifically marked as non-returnable at the time of purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order. We may request photographs or additional information to verify the issue and will work promptly to provide a replacement, exchange, or refund where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request. If approved, your refund will be processed and credited to your original method of payment within a reasonable period of time, depending on your financial institution or payment provider.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is the result of our error, such as receiving a defective or incorrect product. Customers are responsible for return shipping costs unless otherwise required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process outlined in this policy.

Exchanges

If you would like to exchange an item for a different size, color, or replacement product, please contact our customer support team. Exchanges are subject to product availability and the condition of the returned item.

Refund Processing Time

Refunds are typically processed within several business days after the returned item has been received and approved. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Changes to This Refund Policy

TradeOrbit reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date. Continued use of our website and services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return or refund request, please contact us:

TradeOrbit
215 SHAKER RIDGE DR
SCHENECTADY, NY 12309
United States

Email: info@tradeorbit.us
Phone: 518-282-3622

We appreciate your trust in TradeOrbit and are committed to ensuring a fair and transparent shopping experience for all of our customers.